Make sure that you install KB3019269 as it is an important update for Build 9879. Let’s try to narrow down to see what exactly is causing this issue and try to fix it. This issue could be due to compatibility of this software. I understand that after performing a clean install of Windows 10 Build 9879, and when you try to install Arcsoft TotalMedia 3.5.7.359, it cause explorer.exe to crash.
Hi Melerix, It could be difficult when things don't work the way it should be on your computer. 0, time stamp: 0x545865ff Exception code: 0xc0000374 Fault offset: 0x000df197 Faulting process id: 0xc9c Faulting application start time: 0xf42e32 Faulting application path: C: Windows explorer.exe Faulting module path: C: Windows SYSTEM32 ntdll.dll Report Id: a490f43d-8678-11e4-ad89-bc5ff470f744 Faulting package full name: Faulting package-relative application ID. 0, time stamp: 0x54584cf8 Faulting module name: ntdll.dll, version. It was working fine with previous Windows 10 Builds, and now it only fails with clean install of Windows 10 Build 9879.Įrror log: Faulting application name: explorer.exe, version. Arcsoft have nothing to do here, due as I said previously. EDIT: also noticed that installing DVBViewer Pro 5.1 cause the same issues too (verified also in other PC with Windows 10 Build 9879). Arcsoft TotalMedia 3.5.7.359 is a TV software for my usb dongle Mygica U6813: previously in Windows 10 Build 9841 I had installed Arcsoft TotalMedia 3.5.7.359 and it was working fine without troubles, but now that I'm using a clean install of Windows 10 Build 9879, and when I try to install Arcsoft TotalMedia 3.5.7.359, it cause explorer.exe to crash and restart without stop.